At https://slimpluspro.com/, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a hassle-free return and refund process as per the terms below.
By purchasing from our Website, you agree to this Refund & Return Policy.
1. ELIGIBILITY FOR RETURNS & REPLACEMENTS
We accept returns or replacements under the following conditions:
✅ Damaged or Defective Products – If the item received is damaged, broken, or defective.
✅ Incorrect Product Received – If you receive the wrong item.
✅ Missing Items – If part of your order is missing.
⏳ Return Request Timeframe: You must request a return within 7 days of receiving your order.
Note: Returns are not accepted for used, tampered, or opened products due to hygiene and safety reasons.
2. HOW TO REQUEST A RETURN
To initiate a return, email us at slimpluspro@gmail.com with:
📦 Order Number
📸 Clear photos of the product (damaged/incorrect items)
📜 A brief explanation of the issue
Once verified, we will guide you through the return process.
3. REFUND PROCESS
After receiving and inspecting the returned item, we will process your refund within 5-7 business days. Refunds will be credited to the original payment method (Credit/Debit Card, UPI, Wallet, or Bank Transfer).
🔹 Prepaid Orders: Refunds will be processed to your original payment method.
🔹 Cash on Delivery (COD) Orders: Refunds will be provided as store credit or bank transfer (bank details will be required).
4. EXCHANGES & REPLACEMENTS
If eligible, we will offer a free replacement of the damaged or incorrect product. If a replacement is unavailable, we will issue a full refund.
5. NON-RETURNABLE & NON-REFUNDABLE ITEMS
🚫 Used or opened products (for hygiene & safety reasons)
🚫 Items purchased under special promotions or final sales
🚫 Delayed deliveries due to external factors like weather, courier issues, or natural disasters
6. CANCELLATION POLICY
Before Shipment: You can cancel your order within 12 hours of placing it for a full refund.
After Shipment: Once the product is shipped, cancellations are not possible.
To cancel your order, email us at slimpluspro@gmail.com.
7. SHIPPING COST FOR RETURNS
If the return is due to our error (damaged, defective, or wrong product), we will cover the return shipping charges.
If returning for personal reasons (e.g., changed mind), the customer is responsible for the return shipping cost.
8. CONTACT US
For any refund or return-related queries, contact us at:
📧 Email: slimpluspro@gmail.com
🌐 Website: https://slimpluspro.com/